WARRANTY SUPPORT

Submit a warranty claim

Our furniture is built to last, but solid wood is a living material and life at home can be unpredictable. Submitting a claim does not guarantee coverage, but it does guarantee that we will review your information carefully and follow up.

WARRANTY DETAILS

Coverage details, without the clutter

These longer policy sections now sit in a reusable accordion pattern for a cleaner page rhythm.

What’s Covered

Our warranty covers defects in materials and workmanship on Manasses Henry solid wood furniture under normal residential use. When we determine a concern is a manufacturer defect within the warranty terms, we’ll make it right. That may mean coordinating a trusted local repair professional, or arranging a white-glove carrier to return the piece to our shop for repair and return.

Structural problems caused by joinery or material defects
Drawer, door or table mechanisms that fail under normal use
Cracks or failures that clearly result from faulty lumber or construction
Manasses Henry covers all repair and shipping costs in covered cases

What’s Not Covered

Our warranty does not cover normal wear and tear, scratches, dings, spills, finish changes from use, misuse, neglect, abuse, extreme heat or cold, humidity issues, improper storage or handling after delivery, or damage caused by the way the piece is used in the home.

If the issue is not covered, we can still help you think through repair options, logistics, or care guidance with costs covered by the customer.

When the wood comes from you, the warranty changes

We can sometimes build from lumber supplied by a customer, but we cannot know how that wood was stored, dried, or handled before it arrived at our shop. Because the moisture history and movement risk are unknown, pieces built from customer-supplied lumber are not eligible for the lifetime warranty.

We still assess the wood carefully and build with the same standard of care, but the warranty terms change for those pieces.

HOW IT WORKS

What happens after you reach out

We start with the information you send, then work toward the most practical resolution.

You reach out

Submit the claim form, call or email with a short description and photos or video.

We evaluate

We review whether the issue appears to be a manufacturer defect or an environmental/user-related concern.

If covered

We may coordinate a trusted local repair professional or arrange return shipping to our shop.

If not covered

We explain what we are seeing and outline repair, shipping or other reasonable options.

WARRANTY CLAIM FORM

Tell us what is happening with your piece

The more specific you can be, the faster we can review the concern. Photos, purchase details and registration information all help us understand the issue clearly.

Owner Details
Name*
Email*
Address*
City*
State/Province*
Zip/Postal Code*
Phone Number*
Purchase Details
Date of Purchase*
Place of Purchase*
Piece or Collection Name
Proof of Purchase
Upload Signed Receipt / Packing Slip*
Accepted file types: jpg, jpeg, png, pdf, Max. file size: 32 MB.
Registered Warranty?
When Did The Issue Start?
Issue Details
What are you seeing?
Has the piece been moved since delivery?
Commercial or high-traffic setting?
Photos & Videos
Upload Photos of the Issue
Drop files here or

Accepted file types: jpg, jpeg, png, pdf, Max. file size: 32 MB.
Include close-ups and one wider shot when possible.
Optional: Upload a short video
Accepted file types: mp4, mov, Max. file size: 32 MB.

What happens next

We will review your claim against the warranty terms and follow up with next steps. If the issue is covered, Manasses Henry covers repair and shipping costs.

Still worth asking

Even if something falls outside warranty, we are often able to help with repairs, logistics or care guidance, with costs covered by the customer.